Most Frequently Asked Questions
To the product
Your custom design is created using CNC precision cut created, followed by precise Handmade for shaping and assembling the high-quality LED tubes.
Each LED neon sign comes with two mounting kits – forWall mounting with screws & spacers as well as for Hanging installationwith stylish hanging chains. These sets are always included in the delivery.
On request, we offer alternative mounting kits free of charge, such as Table stand, which can be added to the package if needed.
For particularly lightweight signs, there is also the option ofAdhesive mounting , individually customizable according to needs and sign variant. If you have any questions, we are happy to assist you.
Yes, all our products include a 12-month warranty. You can find the exact terms and conditionshere read up.
Yes, all our LED neon signs can also be used outdoors, as long as the weather permits. However, for permanent outdoor use, we recommend our special Outdoor Neon Signswith waterproof LED tubes.
The size of a neon sign depends on various factors such as letter height, number of lines, and shape. The specified dimensions refer to the sign itself. When selecting a back panel, the overall width and length may increase by 1-4 cm. For precise measurements, please feel free to contact us; we will find a suitable solution.
We offer the following fluorescent colors: Red, Yellow, Green, Orange, Blue, Purple, Rose, Pink, Turquoise, Warm White, Cool White.
Thanks to the RGB function, you have the ability to continuously adjust various shades of color.
The use of different color tubes within a sign is also possible. Feel free to send us an individualInquiry!
Included in the delivery are the LED Neon Sign, Cable with power supply and EU plug, two mounting kits(for wall and hanging installation), as well as a Dimmer with Signal Receiver.
The standard delivery includes cables with a length of 3 meters from the sign to the socket. If you connect the signal receiver for the dimmer, the length is 4 meters. Upon request, we are happy to provide longer cables free of charge.
The cable is thin and unobtrusive. Here are some ways to hide it:
- Along furniture:Place the cable along furniture, such as shelves or sideboards.
- Decorative elements:Use decorative elements, such as pictures or plants, to conceal the cable.
- Behind the sign:Mount the sign with a gap from the wall to route the cable behind it.
- Cable covers:Use color-coordinated cable covers that blend into your room design.
- Color adjustment:Paint the cable in the wall color to conceal it.
Personalization
Quite simple: Either design your individual neon sign yourself using our Configurators or choose one of our suitable models from the Shop . If you have special requests, want your own logo or a special shape, just send us a non-binding Inquiry . We are happy to assist you.
We can practically create anything, whether it's a logo, a drawing, a picture, or something completely abstract. Your creativity knows no bounds. If you have any further questions or would like to discuss more specific details, we are happy to assist you.
Yes, we accept custom designs. Pleasesend Send us your desired design, and our team will assist you with the implementation.
Yes, we are happy to create custom designs for you. If, for example, you do not yet have a logo or only have a rough idea of a design, our experienced designers will help you create an appealing concept for your LED neon sign. If you have any further questions, please do not hesitate to contact us.
Back panel
We offer various back panel options, including:
- Without back panel
- Acrylic glass by shape
- Rectangular acrylic backsplash
For RGB or outdoor signs, we always recommend a back panel.
Yes, the back panel can be customized. This includes adjustments to the cut or requests for specific dimensions or shapes.
Every color is feasible. We also offer mirrored backs in gold and silver colors, which appear particularly aesthetic and splendid.
Yes, it is possible to print any design on the back panel. This includes single- or multi-color designs, patterns, or even images.
Shipping
The production time for your custom-made neon sign is approximately7-9 business days(Express: 5-6 business days ). This carefully planned timeframe allows us to ensure top-quality production and conduct thorough quality checks. We place great importance on making sure your sign is perfect before it is shipped. After production and quality inspection are complete, shipping from Germany will usually 1-3 business days in use. Overall, you can therefore expect your neon sign to be ready in approximately 6-12 business daysto receive.
We deliver all our goods free shipping with DHL, DHL Express, UPS and GEL.